- Time of issue:2020-05-14 00:00:00
1. Service Commitments
Mineddy provides lifetime service.
2. Warranty Statement
According to the warranty card enclosed in the packing box, the corresponding free warranty period is provided for the main unit from the date of Ex-factory.
Mineddy warrants to customer that each Warranted Product will be free from defects in material and workmanship under normal use in accordance with the manuals and specifications provided by Mineddy. This warranty is made to direct buyer only and does not extend to any subsequent purchaser of the Warranted Product. Generally, warranty service will be conducted by a authorized Mineddy service center.
For the products which need to be replaced within the warranty period, Mineddy will replace them with products which have the same specifications, and the replacing products have same rights as the original products.
The original warranty period for the repaired or replaced products which are still in warranty period will not be extended.
3. Complaint Procedure
The general process to deal with customer’s feedback is as follows:
I. Receive the feedback from customer.
II. Give reply to customer within 24 hours and ask for the detailed information about the product model, serial number (SN), the detailed malfunction or questions. Meanwhile, try the best to get the name and correspondence of the customer for tracing.
III. Provide the professional solutions to customer. The possible defective spare parts will be returned to manufacturer for test, repair or replace, please refer to Return Procedure.
IV. Close the service case after get positive feedback from customer.
4. Return Procedure
Before any products need to be returned to Mineddy, the following procedures should be carried out:
I. Contact with Mineddy for “ Return Material Authorization ”. The customer should provide the detailed information, such as Model, Serial No.(SN) , and reason for return.
II. Only after the customer get authorized No. from Mineddy, they could deliver the items back to Mineddy.
III. The customer should strictly follow the shipping instruction released by Mineddy. All items must be packed well before delivery, and authorized No. must be marked clearly on the packages.
IV. When Mineddy get the packages, they will call customer to confirm received quantity and status of the items.
5. Warranty Exemptions
When the warranty period is expired,or the following situations, services will be charged at reasonable cost and it should be born by the user.
* System failure due to operations incompliance to our operation manual.
* Failure or damage caused by improper and careless moving.
* Faiure or damage caused by repair ,modification or disassembling at service station not authorized by Mineddy.
* System failure due to fluctuation of voltage.
* Failure or damage caused by using unqualified tubes,injectors and etc.
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