Service poliy

　　Technical Support

　　Keep close to the customer, allowing us to offer support quickly.

　　Overseas Service Engineer

　　Service Case Recording & Tracing System

　　Sufficient spare part

　　On-line & Local Technical Support

　　24-hour Response

　　Training

　　Free training system for the customers.

　　Mineddy provide the customers with free training at the headquarters in Nanjing

　　On-line & Local Technical Support to the customer around the world.

　　Warranty

　　1-5 years’ warranty period to meet different demands.

　　If any malfunction is caused by quality related problems within Warranty, the product can be repaired for free or returned to Mineddy.

　　The customer is responsible for freight & insurance charges when the equipment is shipped to Mineddy for service (this includes custom charges). Mineddy is responsible for the freight & insurance charges from Mineddy to the customer.